Contact us on 1300 200 705

FNS50915: Diploma of Banking Services Management

FNS50915: Diploma of Banking Services Management

FNS50915: Diploma of Banking Services Management

The Diploma of Banking Services Management aims to provide learners with the knowledge and skills to work in a variety of roles within the financial services Industry. It covers skills such as communication, product knowledge, leadership, dealing with customers and marketing.

$1,795.00 for online completion



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Course Description

This course will focus on:

  • Understanding of the structure of the industry, its key players and the lending process
  • Awareness of lending products and sources of funds for lending
  • Having the knowledge of relevant industry legislation
  • Awareness of the highest ethical standards in financial services
  • A competitive edge to get started in the lending industry
  • Working within the financial services industry
  • Developing a knowledge of financial products and tailoring products to meet a clients needs
  • Communicating with clients to provide professional levels of service

The program is completed online for $1,795.00 (annual fee) or through a workshop program for $2,995.00*

*Workshop – subject to availability and minimum numbers.

Who is it for?

This course is specifically designed for those working in the financial services industry. Possible job profiles may include;

  • Team leader or manager roles in branch environments
  • Sales and marketing
  • Small business banking
  • Commercial and legal lending
  • Customer contact service centre management

Entry requirements

There are no entry requirements for this course.

How is the course delivered?

You can complete this course online or in a workshop environment. Workshops are limited and based on demand. Contact us on 1300 200 705 if you are interested in completing this course in a workshop.


We understand that each learner has individual requirements and likes to study at their own pace. We would expect this course to take anywhere from 6 to 12 months to complete.

Course requirements

To achieve FNS50915 Diploma in Banking Services, the learner will need to complete 12 units of competency as below:

  • 5 core units,
  • 7 elective units.

Core units and electives

This course has a number of mandatory core units and a variety of electives from which you can choose

Core Units

All core units are compulsory.

CODE Unit Name What Will I Learn? 
BSBINM401 Implement workplace information system
  • Identify and source information needs
  • Collect, analyse and report information
  • Implement information systems
  • Prepare for information system changes
BSBMGT502 Manage people performance
  • Allocate work
  • Assess performance
  • Provide feedback
  • Manage follow up
BSBSMB405 Monitor and manage small business operations
  • Develop operational strategies and procedures
  • Implement operational strategies and procedures
  • Monitor business performance
  • Review business operations
FNSCUS501 Develop and nurture relationships with clients, other professionals and third party referrers
  • Develop professional business relationships
  • Build and maintain business networks and relationships
  • Nurture relationships and build on referral business for the long term
FNSINC401 Apply principles of professional practice to work in the financial services industry
  • Identify scope, sectors and responsibilities of industry
  • Identify and apply guidelines, procedures and legislation
  • Identify sustainability issues
  • Manage information

Elective Units

Choose 7 of the following:

CODE Unit Name What Will I Learn? 
BSBCUS501 Manage quality customer service
  • Plan to meet internal and external customer requirements
  • Ensure delivery of quality products and services
  • Monitor, adjust and review customer service
BSBMKG501 Identify and evaluate marketing opportunities
  • Identify marketing opportunities
  • Investigate marketing opportunities
  • Evaluate required changes to current operations
FNSBNK501 Manage banking service strategy for small business customers
  • Develop services for small businesses
  • Manage small business customer service teams
  • Lead, support and develop small business customer service teams
  • Evaluate and report outcomes
FNSSAM501 Apply advanced selling techniques to selling of financial products and services
  • Identify products or services that would benefit from focused sales approach
  • Develop approach to selling product or service
  • Pilot approach
  • Evaluate approach
BSBMGT605 Provide leadership across the organisation
  • Communicate organisational mission and goals
  • Influence groups and individuals
  • Build and support teams
  • Demonstrate personal and professional competence
BSBWOR501 Manage personal work priorities and professional development
  • Establish personal work goals
  • Set and meet own work priorities
  • Develop and maintain professional competence
FNSBNK503 Provide advisory services within a financial service context
  • Contribute to identification of business opportunities
  • Provide advice about development of business plans and financing proposals
  • Provide high level and tailored business banking solutions and service

Assessment information

Assessments for this course will be provided on your learner portal. There are a range of assessment which include quizzes, written tasks and/or case studies.